Frequently Asked Questions
Everything you need to know about our Japanese Barbecue Sauce.
Does Bachan’s need to be refrigerated?
Yes, because we don't use any artificial preservatives, we recommend refrigerating your sauce after opening to maintain its fresh, authentic flavor.
Is Bachan's Japanese Barbecue Sauce gluten-free?
We offer a specific Gluten-Free version of our original sauce that uses tamari instead of traditional soy sauce to ensure it is safe for those with gluten sensitivities.
How long does shipping usually take?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery within the United States usually takes 3-5 business days.
What is the shelf life of an unopened bottle?
An unopened bottle of Bachan’s is shelf-stable for up to 18 months. You can find the specific 'Best By' date printed on the neck of every bottle.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. We are working hard to bring our sauce to fans worldwide in the near future.
What is your return policy?
Since our products are food items, we cannot accept returns. However, if your order arrives damaged or you have an issue with the quality, please contact us within 30 days for a replacement or refund.