Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your sauce arrives damaged or you are unhappy with your purchase, please contact us within 30 days for a replacement or refund.
Check Your Order
Inspect your Bachan's delivery upon arrival for any signs of leakage, broken seals, or glass breakage.
Document Issues
Take a clear photo of any damaged items or shipping boxes to help our team process your claim quickly.
Contact Support
Email our Family Support team at [email protected] with your order number and any photos of the issue.
Resolution
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh bottle at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing